Privacy policy
Privacy Policy
Last updated: 29 October 2025
Stone Memories is a trading name of JX Group & Co Pty Ltd (ABN 77 691 604 485).
We operate this website and store (the Services) powered by Shopify.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a purchase or otherwise interact with us.
By using our website, you agree to the terms of this Privacy Policy.
1. What We Collect
We may collect the following personal information when you interact with us:
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Contact details – name, billing/shipping address, email and phone number
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Payment information – payment method, transaction details (processed securely by Shopify Payments / third-party gateway; we never store full card numbers)
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Order details – items purchased, customisation text, order notes, delivery preferences
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Account details (if you create one) – username, password, preferences
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Device and usage data – IP address, browser type, time zone, and browsing behaviour through cookies and similar technologies
2. How We Use Your Information
We use your information to:
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Process, fulfil and deliver your orders
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Communicate with you about your purchase or account
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Send updates, offers or newsletters (only if you’ve subscribed)
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Improve our website, products and customer experience
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Detect and prevent fraud or misuse
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Comply with our legal obligations
You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us at hello@stonememories.com.au
3. How We Share Information
We only share your personal information with:
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Shopify – to power our online store and payment systems
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Service providers – such as shipping carriers, couriers and email providers
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Professional advisers or authorities – if required by law, fraud prevention or legal compliance
We do not sell or rent your personal information.
4. Cookies and Analytics
Our website uses cookies to remember your preferences and understand how visitors use the site.
You can disable cookies in your browser, but some features may not function properly.
5. Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information is retained only as long as necessary for our business operations or as required by law.
6. International Transfers
Because we use Shopify, some data may be processed or stored overseas (for example, in the US or Canada).
Shopify is compliant with the Australian Privacy Principles and uses appropriate safeguards to protect your data.
You can read Shopify’s own privacy notice here: https://www.shopify.com/legal/privacy
7. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you may:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Complain about how your information has been handled
We’ll respond to all legitimate requests within a reasonable timeframe.
8. Children
Our products and website are not directed at children under 18.
We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal information, please contact us and we’ll delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
10. Contact Us
For any privacy-related questions or to exercise your rights, please contact:
Stone Memories
JX Group & Co Pty Ltd (ABN 77 691 604 485)
PO BOX 351, Castle Hill NSW 1765 Australia
hello@stonememories.com.au
www.stonememories.com.au