Shipping policy
Shipping & Processing Policy
Last updated: 8 October 2026
Processing time
All of our keepsakes are handmade to order. Please allow up to 4 weeks for your piece to be carefully crafted and dispatched. If you're ever unsure, we're just an email away at hello@stonememories.com.au.
If you need your order by a specific date, please email us before purchasing so we can confirm whether we can meet it.
Rush orders
Need it sooner? Email hello@stonememories.com.au before ordering. Rush production is available for a flat $30 fee, subject to availability, and we'll confirm the timing with you before you pay. The fee covers priority production, not faster postage.
Shipping information
We currently ship within Australia only. We don't offer local pickup. All keepsakes are packaged in protective boxes and sent via Australia Post with tracking.
- Standard shipping: $9.95 flat rate on orders under $99
- Free shipping: orders of $99 and over
Prices are in Australian dollars.
Delivery times
Once your order is dispatched, standard Australia Post delivery usually takes about a week. Regional and remote areas can take longer, and times can vary during peak periods or because of unforeseen delays. These are estimates only.
You'll receive tracking by email when your order is dispatched.
Bulk or oversized orders
Due to the natural weight of stone, bulk or oversized orders may incur an additional shipping charge. If this applies, we'll contact you before dispatch to confirm the best option.
Delivery address
Please check your address at checkout. If it's wrong, email us within 24 hours of ordering. We can't take responsibility for orders sent to an incorrect address supplied by the customer.
Lost or damaged parcels
If your parcel arrives damaged, please email us within 7 days of delivery with your order number and photos of the stone, the packaging and the shipping label. We'll arrange a replacement. You don't need to send the damaged stone back. See our Returns, Refunds & Issues Policy.
If your tracking says "delivered" but you haven't received it, please check with the people at your address and neighbours, then email us. We'll look into it with Australia Post.
Your rights under the Australian Consumer Law are not affected by anything in this policy.
International orders
We don't currently offer international shipping.
Contact us
For shipping questions, delivery requests or urgent enquiries, email hello@stonememories.com.au.
Stone Memories
JX Group & Co Pty Ltd (ABN 77 691 604 485)
www.stonememories.com.au